New Century Lions Netralaya Eye Hospital (“we”, “our”, or “us”) owns and operates the website [ADD YOUR URL HERE] and associated services (“Services”). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your data when you use our Services.
By accessing or using our Services, you agree to the terms of this Privacy Policy and our Terms of Use. If you do not agree, please do not use the Services or share your information.
This Policy is published in accordance with:
– Section 43A of the Information Technology Act, 2000
– IT (Reasonable Security Practices and Procedures and Sensitive Personal Data) Rules, 2011
– IT (Intermediary Guidelines) Rules, 2011
It explains:
– Types of personal/sensitive data collected
– How we use, store, and share the data
– Your rights and choices
We may collect the following types of information:
– Contact Info: Name, email, phone, address
– Demographics: Gender, DOB, location
– Medical Info: Medical history, diagnostics, prescriptions, treatment records
– Insurance Info: Insurer and plan details
– Usage Data: Appointment history, service usage, transactions
– Technical Data: IP address, browser, OS, device info
– Other Info: Any additional data you provide voluntarily
Sensitive personal data includes health records, passwords, financial or biometric information. Data available in the public domain or under RTI is excluded.
Primary Purposes:
– Delivering eye care services
– Managing appointments and medical records
– Processing payments and insurance
– Communicating with you regarding treatment
Secondary Purposes:
– Improving services and care quality
– Conducting internal research and analytics
– Marketing new services (with consent)
– Ensuring legal compliance
Aggregated Data Use:
De-identified data may be used for research, treatment improvement, or shared with research partners.
We may share your information with:
– Healthcare Providers: Doctors, labs, hospitals for care delivery
– Service Providers: Payment gateways, IT support, admin partners
– Legal Entities: Courts, regulators when required by law
– Business Transitions: In case of mergers or acquisitions
– Emergencies: For immediate medical intervention
We ensure our partners follow appropriate data protection standards.
Technical Safeguards:
– Encryption (in transit and at rest)
– Secure authentication and firewalls
– Regular updates and vulnerability checks
Administrative Measures:
– Staff training and access controls
– Security audits and incident response policies
Physical Protections:
– Restricted facility access
– Secure disposal of records and devices
Despite safeguards, no system is 100% secure.
You have the right to:
– Access & Correct your data
– Withdraw Consent (may impact service availability)
– Request Portability of your records
– Deactivate Your Account (some data may be retained as per law)
To exercise these rights, contact us at [ADD YOUR CONTACT INFORMATION HERE].
Our website may use cookies to:
– Improve site functionality
– Analyze usage patterns
– Store preferences
– Personalize content
You can control cookie settings in your browser. Disabling them may affect functionality.
Our Services may contain links to third-party websites or tools. We are not responsible for their privacy practices. Please review their privacy policies separately.
Our Services are not intended for minors under 18. We do not knowingly collect their data without parental consent. If discovered, we will delete such data promptly.
We retain personal data only as long as needed to:
– Provide healthcare services
– Comply with legal obligations
– Maintain necessary medical records
Post-retention, data may be anonymized for research or securely deleted.
If your data is transferred outside India, we will ensure compliance with applicable data protection laws and adequate safeguards.
We may modify this Privacy Policy periodically. Significant changes will be communicated via our website. Continued use of the Services indicates acceptance of the updated policy.
For privacy concerns or complaints, please contact our Grievance Officer:
Name: [ADD NAME]
Email: [ADD YOUR EMAIL ADDRESS HERE]
Phone: [ADD YOUR CONTACT NUMBER HERE]
New Century Lions Netralaya Eye Hospital
Address: [ADD YOUR ADDRESS HERE]
Email: [ADD YOUR EMAIL ADDRESS HERE]
Phone: [ADD YOUR CONTACT NUMBER HERE]